Digital Asset Delivery as a new standard at voestalpine Railway Systems

2026-03-24 |

The railway sector faces increasing demands: higher availability, more efficient maintenance, transparent data and close collaboration between operators and component suppliers. This is exactly where digital asset delivery from voestalpine Railway Systems comes into play. The zentrak CUSTOMER PORTAL adds a digital layer to the traditional physical delivery process. Assets are delivered not only physically but also digitally, enabling seamless lifecycle tracking.

What does Digital Asset Delivery mean?

Traditionally, asset delivery ended with the physical handover, often accompanied by paper documents, emails or data on storage devices. Digital asset delivery takes this a decisive step further. Each asset is serialized by voestalpine Railway Systems according to the GS1 standard and equipped with a Digital Touch Point before delivery, linking the physical and digital worlds.

This ensures:

Each asset receives a unique digital identifier.
Asset and component data, as well as documents, are stored in a structured way.
All information on voestalpine Railway Systems products, regardless of the delivery plant, can be accessed uniformly through the zentrak Customer Portal.
The full lifecycle is digitally traceable in zentrak — from production and transport, through operation and maintenance to end-of-life.

In short: It’s not just an asset that is delivered, but always its digital twin as well.

The ability to access up-to-date information and drawings on site, quickly find the right spare parts, and work with such a user-friendly interface is extremely helpful.

Peter van de Kant - Trambedrijf Provincie Utrecht

The digital starting point: Connecting zentrak CUSTOMER PORTAL and Digital Touch Point

All information can be accessed quickly and easily by scanning the Digital Touch Point in the zentrak CUSTOMER PORTAL. This information is available either via the web application or through the zentrak app.

Within seconds, all relevant information is available:

Asset and component data.
Asset and component structures.
Technical documents, product descriptions, drawings, and maintenance recommendation.
The data is clearly linked to the correct asset and can be accessed on-site — without searching or switching between media.

Thanks to the zentrak CUSTOMER PORTAL, we have instant access to all relevant turnout data and drawings. Digital delivery not only eliminates labor-intensive paper archiving but also ensures complete documentation of all changes. Our experts particularly appreciate the security of always being up to date with just a few clicks.

Christoph Innerhofer - Salzburg AG

The zentrak CUSTOMER PORTAL as a central information platform

The zentrak CUSTOMER PORTAL is the central digital information platform of voestalpine Railway Systems for the secure and structured exchange of asset information and maintenance recommendations. End customers receive free read-only access to all relevant information at the time of delivery.

Key functions:

Central data platform: Unified access to standardized asset and component data for all voestalpine Railway Systems products.
Automated data transfer: Integration of asset data via interfaces into customer systems.
Faster processes: Centralized storage of all product data, independent of production site, ensures full traceability, reduces search times, and boosts efficiency.
Structured data exchange: Central provision of technical data, documents, 3D models, and maintenance recommendations.
Secure Access: Personal logins replace insecure channels such as email or USB sticks.
Digital Touch Point & Serialization: Each asset has a unique identifier; scanning the Data Matrix code provides instant access to lifecycle data.

Value for railway operators

Digital asset delivery combined with the zentrak CUSTOMER PORTAL provides tangible benefits for daily operations:

Instant access to relevant data by scanning the Digital Touch Point.
Easy integration with zentrak ASSET MANAGEMENT or third-party Asset Management systems.
High data quality through standardized and structured information.
Time savings in maintenance, servicing and documentation searches.
Secure data exchange across the entire value chain.
Flexibility even without direct portal access.

This turns data into a reliable foundation for operations, maintenance and collaboration — for operators as well as component manufacturers and service partners.